FAQ'S
Frequently Asked Questions
At JDM Active, we want your shopping experience to be smooth and stress-free. Here are answers to the questions we get asked most often.
Ordering & Sizing
Q: How do I know what size to order?
A: Check out our Size Guide for detailed measurements and fit tips. If you’re between sizes, we recommend sizing up for comfort.
Q: Can I layer my activewear?
A: Absolutely! For colder workouts or outdoor activities, consider sizing up slightly to layer comfortably over your base pieces.
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping in the U.S. typically takes 3–7 business days. Expedited options are available at checkout.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its progress.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unworn, unwashed items within 30 days of delivery. Items must include all original tags and packaging.
Q: Can I exchange an item for a different size?
A: Yes! Simply initiate a return for the original item and place a new order for the size or color you want.
Q: Are sale items refundable?
A: Sale items can NOT be returned. Full-priced items are eligible for full refunds.
Products & Materials
Q: What fabrics do you use?
A: Our activewear is made from high-quality, performance-focused fabrics, including moisture-wicking polyester, spandex blends, and eco-conscious materials like recycled fibers.
Q: Are your products suitable for all types of workouts?
A: Yes! Our gear is designed to move with you, whether you’re running, lifting, stretching, or doing casual athleisure activities.
Q: How do I care for my activewear?
A: Check out our Fabric Care Guide for tips on washing, drying, and storing your activewear to keep it looking and performing like new.
Account & Payments
Q: Can I create an account?
A: Yes! Creating an account lets you track orders, save shipping addresses, and access faster checkout options.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Shopify Pay.
Other Questions
Q: How can I contact customer service?
A: You can reach our support team via our Contact Us page, or email us directly at info@jdmactive.com. We’re happy to help!
